There are four roles available under this job posting, listed under "Qualifications." You may apply for up to two (2) using the Apply button at the bottom of the page. If you choose more than (2) you will only be considered for the first two selected in the order they are listed.
Common tasks performed by an IT Specialist System Administrator may include:
- Enforcing best practice security controls
- Developing and maintaining standard operation procedures and documentation
- Building and deploying application packages
- Troubleshooting and repairing incidents and application issues
- Collaborating effectively with others throughout the organization
- Assisting customers with application deployment
- Communicating and escalating issues to vendors
- Developing and implementing change management strategies
Subject matter experts will evaluate the first three pages of your resume based on these competencies. You must have at least a year demonstrating accomplishment of the duties and competencies described below.
- Security and Policy: Uses the principles, methods, and tools for assessing vulnerabilities to develop or recommend appropriate mitigation countermeasures. Apply tactics, technologies, principles, and processes to protect, analyze, prioritize, and handle incidents. Leverages the knowledge of IT security principles to create well-written policy.
- Technical Operations: Understands and applies IT methods and best practices, including troubleshooting technical issues, root cause analysis, mitigating risk, adhering to and enforcing agency-defined IT standards, and understanding and executing on business and technical requirements. Must have experience with modern IT practices within the last 3 years using one or more of the following: Virtualization, Microsoft OS, SQL/Oracle, Citrix, cloud technologies, UNIX, Cisco, HP, Force10, BigFix, Microsoft SCCM, Active Directory, DNS, firewalls, SMTP, scripting, and routing and switching.
- Communication and Collaboration: Explains technical concepts to both technical and non-technical audiences. Able to frame technical choices to decision makers and justify organizational IT needs against business priorities. Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. Ability to understand others, empathize, and clearly articulate technical tradeoffs to non-technical individuals.
- Customer Service and Support: Works with external and/or internal customers a large, geographically dispersed organization to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows how to best utilize ticketing systems; is committed to providing quality products and services.
Additional Competencies required based on the role(s) selected:
- IT Specialist System Administrator (Generalist): No additional competencies are required from those listed above. Applicants who select this role may end up being assigned work involving data centers.
- Active Directory (required only for the Active Directory role): Uses methods and controls to validate the identity of individuals to verify access approval and level, and monitor activity to ensure that only authorized access is taking place. Automates, develops, implements, and administers enterprise Active Directory and associated systems, including external environments using modern methods and principles. Uses database management systems and software to control the organization, storage, retrieval, security, and integrity of data.
- Network Infrastructure (required only for the Network Infrastructure role): Designs and provides expert input based on their knowledge of architecture and topology of software, hardware, and networks, including LANs, WANs, WiFi, and telecommunications systems, their components and associated protocols and standards. Manages and troubleshoots the operation and integration of these components. Demonstrates expertise of how systems communicate over common network protocols, and the function of firewalls, load balancers, and other security devices.
- Patch Management (required only for the Patch Management role): Develops and implements procedures to create and deliver products and services, including tools and mechanisms for distributing new or enhanced software. Applies the principles, methods, and procedures used for the automated control of a process, including the design, development, and maintenance of associated software, hardware, and systems. Demonstrated knowledge of SQL databases and the ability to create ad hoc queries.
This job is open to
Where you'll work
This position works in the Business Requirements and Systems Division at the Office of the Comptroller, Washington DC. The division supports other offices under the Comptroller in the formulation, analysis, and execution of the National Park Service budget.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
How you will be evaluated
The evaluation process for this job is different from a typical job announcement.
The technical qualifications for this position will be evaluated by subject matter experts. Apply only if you meet the qualifications. If you are not selected for this position you may be considered for similar positions at the agency within 90 days.
Subject matter experts will review the first three pages of your resume to determine your technical qualifications for your chosen role(s) based on the required competencies.
Qualifying phone interviews
If the subject matter experts determine that your resume reflects the required competencies, you will have at least one phone interview to further assess whether your experience meets the required competencies for your chosen role(s). You may meet with more than one subject matter expert for a determination to be made.
Ranking and preference
Preference will be applied to applicants who move forward after the qualifying phone interviews.
If you are not selected for this position you may be considered for similar positions at the agency for up to one year from the date the certificates are issued.
Only the first 3 pages of your submitted resume will be reviewed
Upload your resume as a PDF to ensure consistent formatting.
All applicants must submit a resume.
On your resume, ensure that the qualifications for this job are reflected in the first three pages. Also, be sure to include the start and end dates for each position you held, either month and year or month, day, and year for short-term projects. If your position was not full time, you must also indicate the number of hours worked per week.
All current or former federal employees:
- SF-50: Notification of Personnel Action
Former federal employees under CTAP/ICTAP consideration:
- SF-50: Notification of Personnel Action
- A copy of the separation letter or RIF notice
- A copy of a current (or last) performance rating of record
- DD-214: Certificate of Release or Discharge from Active Duty
- VA Letter
- SF-15: Application for 10-point Veterans' Preference (Optional)
- A statement of intent to discharge from your agency (if you are a veteran who has not yet been discharged)
- Certified verification of a disability from a licensed medical professional; a licensed vocational District of Columbia agency or U.S. territory that issues or provides disability benefits.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance:
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/doi. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.